Terms and Conditions - General Conditions of Sale
Subject
The present General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the www.kiroeart.com website. These General Terms of Sale (GTS) apply to sales contracts concluded online via the www.kiroeart.com website, represented by the artist KiRoe, and its consumer customers. The GCS may be modified at any time and apply to all sales made after publication on the site. The terms and conditions then applicable are those in force on the date of payment (or of the first payment in the case of multiple payments) of the order. The Customer acknowledges that he/she has received the necessary advice and information to ensure that the offer meets his/her needs. The Customer declares that he/she is legally capable of entering into a contract under French law, or that he/she validly represents the individual or legal entity on whose behalf he/she is entering into a contract. In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.
Orders
Registration: The validation of the order by the customer requires the completion of the purchase tunnel process within the framework of an order on the www.kiroeart.com website.
Order validation: Once the order has been validated, the customer receives a confirmation message at the e-mail address provided. This message contains the order number, which must be quoted for each exchange. The order only becomes final once payment has been received.
Nature of the works sold: All the paintings for sale on the website are offered by the painter Katharina Paillot, registered with the Maison des Artistes.
The acquisition of a work of art does not give any right of representation, diffusion or reproduction to its purchaser. Only the artist Katharina Paillot retains the right to her creation. Any use of the visuals of the works must be subject to a request for authorization.
Ordering one or more paintings: To order one or more paintings, go to the Shop page, and click on the "Add to basket" button on the right. To finalize your purchase, click on the top right-hand corner, the shopping cart section. Then click on "Checkout" to start the ordering process.
Payment methods
- Paypal
- Bank transfer
Payment security: All credit card transactions are carried out via PayPal, which offers a totally secure payment system. The page where you enter your banking information is encrypted (SSL technology, Secure Socket Layer). Your bank details cannot be intercepted. Your bank details (card number, expiry date and cryptogram) are not communicated to Katharina Paillot.
When paying by card, the customer guarantees that he/she is fully authorized to use the said card and that the latter gives access to sufficient funds to cover all costs necessary to settle the order. In accordance with the law of March 13, 2000 on electronic signature and the law on confidence for the digital economy of June 21, 2004, any order validated by the customer by his "double click" constitutes an irrevocable acceptance of these general conditions by the customer, like a handwritten signature, and cannot be questioned.
Delivery and shipping : Delivery is not included in the sale price of the paintings. Paintings are delivered to the delivery address indicated at the time of order. Delivery time is 7 to 10 working days for available paintings. For custom-made and made-to-measure paintings, the delivery/realization time is 4 to 5 weeks. Delivery costs will be indicated at the end of your order process. The Seller reminds you that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to the Customer.
Retention of title: The transfer of title will take place upon full payment of the price.
Transfer of risks: The transfer of the risks of deterioration or loss of the goods will take place when you take possession of the goods delivered or when the goods are handed over to a carrier appointed by you, other than one of those proposed on our site.
Return policy : In accordance with article L121-20 of the French Consumer Code, you have a 15-day cooling-off period. During this period, you may return the artwork (return postage costs will be at your expense). The price of the painting will be reimbursed within 15 days of receipt. Shipping costs are not refundable. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition; if possible, they should be accompanied by a copy of the proof of purchase. It is the customer's responsibility to notify the carrier of any reservations regarding the product to be returned.
Exception to the right of withdrawal:
The right of withdrawal does not apply to the following contracts:
- made-to-order painting contracts;
- made-to-measure painting contracts.
Liability and warranty: This contract is governed by French law. Any dispute shall be submitted to the exclusive jurisdiction of the Paris courts.
Legal warranty: The legal warranty applies under the conditions stipulated by law. The rights set out in articles L.211-4, L.211-5, L.211-12 of the French Consumer Code and articles 1641 and 1648 paragraph 1 of the French Civil Code apply. Please consult the most recent version of these texts on the website www.legifrance.fr.
Complaints : You can send me your complaints by e-mail or post.