Delivery and returns
Shipping Policy
Delivery and shipping :
Delivery is not included in the sale price of the paintings. Paintings are delivered to the delivery address indicated at the time of order. Delivery time is 7 to 10 working days for available paintings. For custom-made and made-to-measure paintings, the delivery/realization time is 4 to 5 weeks. Delivery costs will be indicated at the end of your order process. The Seller reminds you that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to the Customer.
Reservation of title :
The transfer of ownership will take place after full payment of the price.
Transfer of risk :
The transfer of the risks of deterioration or loss of the goods will take place when you take possession of the goods delivered or when the goods are handed over to a carrier appointed by you, other than one of those proposed on our site.
Exchange and Refund Policy
Return policy : In accordance with article L121-20 of the French Consumer Code, you have a 15-day cooling-off period. During this period, you may return the works to me (return postage costs will be at your expense). The price of the painting will be reimbursed within 15 days of receipt. Shipping costs are not refundable. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition; if possible, they should be accompanied by a copy of the proof of purchase. It is the customer's responsibility to notify the carrier of any reservations regarding the product to be returned.
Exception to the right of withdrawal: The right of withdrawal does not apply to the following contracts:
- made-to-order painting contracts;
- contracts for custom-made paintings.
Liability and warranty: This contract is governed by French law. Any dispute shall be submitted to the exclusive jurisdiction of the Paris courts.
Complaints : You can send me your complaints by e-mail or post.